In so many areas of life, being successful is about continually improving versus your previous best. The baseline is key. Outsourcing is no different, without a robust baseline it’s difficult to measure performance and apportion risk and reward in a sustainable and balanced way. The competition to take over the procurement of defence equipment for…
In an interview for CBS’ ’60 Minutes’ program, Bill Gates talked about his relationship with Steve Jobs. In it he talks about tablets, “We did tablets – lots of tablet – well before Apple did” he states, before conceding “they put the pieces together in a different way that succeeded.” In the world of tablets,…
As I’ve written before most mobile phone subscribers are unaware of the sweeping usage rights they give to their network providers in relation to their usage, and location data when they sign up to a mobile phone contract. The reporting this weekend in the UK of the partnership between EE, the largest UK mobile provider…
Back in October 2012 I wrote an article titled “Software by the Month – A better proposition than your gym membership?” in which I highlighted the increasing trend towards subscription based business models in terms of software licensing. In the article I investigated the opportunities for software publishers and users alike that the model could open…
In one of my sessions at the recent IACCM EMEA conference which looked at contracting skills I posed the question that whilst we would rarely let a product get to market without some form of testing or prototyping, how many commercial or contract management professionals consider testing their contracting structures or agreements? If we look…
When most people hear the words ‘hacker’ or ‘hack’ they probably conjure up an image of a teenager trying to hack into a government mainframe or a hardened criminal trying to get into a banks computer network. Such an image is of course only one interpretation of those words and over the weekend TechCrunch hosted the Disrupt…
One of the great examples of recent time that is used when people talk about innovation is the iPhone, however, in recent times the iPhone has been under stiff competition from other handset manufacturers and platform providers. It is widely acknowledged that the last iPhone didn’t really wow the world in the way that previous…
I recently wrote an article on the investigation by the UK telecoms regulator of mobile phone contracts, only a day later it was publicised that the Office of Fair Trading (OFT) is going to be looking at free web and phone games aimed at children and that charge for extras through in game purchases. I…
It’s not a trick question. I have read a number of articles over the past week about the issue of mobile phone business model and the underpinning contracts. In particular ability that the UK providers have written into their T&Cs for them to adjust (read increase) charges during the initial period of the contract. Almost…
Competition is acknowledged as a core tool for procurement and whilst suppliers often decry it there are even upsides for them. Often the fact that a buyer is running a competition shows intent to purchase, gives a finishing line to aim for, and boundaries to work within. A well run competition, through focus and by…