It’s estimated that the hospitality industry in the UK employs about 6% of the total working population, some 1.7m people, and accounts for £55-60bn pa. Just under a half of that figure ~£25bn relates to restaurants, ~56,000 of them if the latest estimates are true. It’s an industry sector that we all probably encounter more…
Increasingly we live in a society where we expect everything to be available instantly, 24/7/365. Yet often we take for granted the time and effort that it has taken to achieve this for each individual product or service. On another axis the world is becoming increasingly interconnected and therefore more complex. How many of us…
We’re increasingly used to seeing articles in the press about the importance of cyber security. Thanks in part to some high profile cases, company boards are slowly waking up to the issue as a topic that they have to be involved in. However, a recent FT survey showed that only 3 in 20 said the…
In so many areas of life, being successful is about continually improving versus your previous best. The baseline is key. Outsourcing is no different, without a robust baseline it’s difficult to measure performance and apportion risk and reward in a sustainable and balanced way. The competition to take over the procurement of defence equipment for…
In an interview for CBS’ ’60 Minutes’ program, Bill Gates talked about his relationship with Steve Jobs. In it he talks about tablets, “We did tablets – lots of tablet – well before Apple did” he states, before conceding “they put the pieces together in a different way that succeeded.” In the world of tablets,…
I recently wrote an article on the investigation by the UK telecoms regulator of mobile phone contracts, only a day later it was publicised that the Office of Fair Trading (OFT) is going to be looking at free web and phone games aimed at children and that charge for extras through in game purchases. I…
It’s not a trick question. I have read a number of articles over the past week about the issue of mobile phone business model and the underpinning contracts. In particular ability that the UK providers have written into their T&Cs for them to adjust (read increase) charges during the initial period of the contract. Almost…
Competition is acknowledged as a core tool for procurement and whilst suppliers often decry it there are even upsides for them. Often the fact that a buyer is running a competition shows intent to purchase, gives a finishing line to aim for, and boundaries to work within. A well run competition, through focus and by…
This 5-Year-Old Kid Just Spent Over $2,500 In 5-Minute iPad App Buying Spree. Quite a catchy headline in Fast Company where yet again a child had been let loose with their parent’s iPad and had managed to rack up a big bill. In this instance Apple has agreed to refund the money, however, as they pointed…
When we think of Facebook we often think of it as a social networking site. Yesterday, for a period of time, people trying to log into other, 3rd party, sites which use their Facebook account for authentication were redirected to an error page. At this point it became clear to them that services such as…