The Rise of Texting and the Fall of Post

The Rise of Texting and the Fall of Post – Not all it seems though

Ofcom, the UK telecoms regulator recently published its annual review of the UK communications market.  The report is 400+ pages of analysis of the nation’s usage of communications mechanisms from social networks, to mobile voice and texts, to post and face to face.  It’s data rich and a great snapshot of the nation in this rapidly…

To Share or Not to Share?

To Share or Not to Share?

I just read ‘What’s The Future of the Sharing Economy‘ on Fast Company and it re-kindled some thinking about the business models that we’re seeing in the digital publishing world. Many of us are now used to receiving books, magazines and newspapers in a digital form, however, how is this impacting the sharing economy?  Where…

Self service doesn't equal no service

Self Service ≠ No Service

In this cost conscious age many organisations are looking for ways to maintain margins by managing their cost base.  When they look around for low hanging fruit they see the opportunities opened up by the increasingly connected world and the changes in people’s willingness to do themselves, what others have done for them before.  The…